Customer support team member Dach
TaxDome
- Oman
- Permanent
- Full-time
- We are a US-based SAAS firm targeting the accounting industry. In other words, we use technology to solve business problems for accounting firms - we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting or even be good at math. But we expect you to be prepared to understand our users' needs in order to offer more effective assistance
- Our team is 300+ people (in over 40 countries!) - we are a distributed team built on the principle of self-management
- Access to management - you will collaborate closely with the Head of Customer Support (along with the sales team) in a supportive environment
- Email/Tickets processing, testing, and troubleshooting according to provided documentation and training;
- Dispatching tickets to various functional customers teams;
- Ongoing learning and staying up-to-date on all relevant products and technologies;
- Providing phone support, Zoom 1:1 meetings for end customers;
- Proactively identify issues that may affect customers and escalate them for resolution
- Fluent in English and German; other languages is a plus
- Experience in a Customer Service environment or an international business setting
- Experience in the SaaS industry is a plus!
- SaaS sales experience is a plus!
- Basic tech knowledge
- Onboarding of new/retaining old customers is a huge plus!
- Knowledge of CRM, Chat, and Email communication tools used to provide support for customers
- customer-centric approach in work and communication
- Willing to accept new challenges
- This position requires your own equipment (PC or laptop, web camera, etc.)
- Excellent internet connection
- Commitment to goals and objectives
- Opportunity within a company with a solid track record of performance
- Fantastic work culture
- A role that offers a breadth of learning opportunities