Chillers & DX Air Conditioning Service Supervisor | Retail | OMASCO | OMAN

Al-Futtaim

Oman
Permanent
Full-time

26 days ago

Job Requisition ID: 160575Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role:Chillers & DX Air conditioning Service supervisor must ensure overall customer satisfaction by providing excellent service experience, with optimum the operational cost.What you will do:-Description of Accountability:Managing Chiller service to the customers.

Timely Providing Commissioning Support to Sales.
Co-ordinate with Customer, Technicians, Sales-team, and other team members for attending and resolving the complaints within prescribe timeframe.
Update the progress of work to customer and other relevant parties.

Business Development

Ensuring parts business to Achieve Target.
Generating New AMC Business
Generating Revamp Business

Probability

Payment Collection as per T&C (Mostly 100% Adv.)
Maintaining the GM % while spare part sales.

Quality prospective:

Ensure the Job completion with highest quality level and zero repetition.
Raising and discussing Epidemic Failures with OEM and Line Managers
Monitoring the performance of team members and encourage them to do better and to take bigger responsibilities. By guiding them or suggesting

Spare Parts related:

Raising PARTS request and ensuring to get issue to team with in time.
Keep a track for Pending Parts and reviewing with Parts team for arranging them.
Ensuring returns of defective parts to Store within 3 days of repair carried out.
Keeping track of the same and review once a week with team. Escalate pending Parts more than 7 days to Superiors.

Reporting:

Reviewing of pending calls. Submit weekly report to LM.
Discuss and share the individual performance weekly within the Team and provide support to enhance the performance.
Providing Billing / Booking / Collection Plan

Required Skills to be successful:

Thorough knowledge of Chillers and DX system Air-conditioning system.
Knowledge on troubleshooting of Chillers and DX system Air-conditioning system
Knowledge of English written and spoken.
Good customer handling skills
Valid GCC / Oman driving license.

What equips you for the role:

Diploma / Graduation in Mechanical Engineering in relevant field
7-10 years' experience in trouble shooting in consumer electronics and air-conditioning field.
Customer Focus
Individual Accountability
Continuous Improvement
Personal Leadership
Teamwork
Attention to Detail
Highly Numerate
Product Confident
Good Communicator

About Al-Futtaim RetailAl-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

Al-Futtaim

Apply Now