Spa & Wellness Manager

InterContinental View all jobs

  • Salalah, Dhofar
  • Permanent
  • Full-time
  • 3 days ago
Do you picture yourself as a Spa & Wellness Manager? At Crowne Plaza Resort Salalah, our goal is to make business travel work — and that’s where YOU come in.When you join Crowne Plaza Resort Salalah, you are more than just your job title. We look for energetic, confident, and ambitious individuals who excel in their roles and help our guests succeed.Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel.We are looking for a passionate and experienced Spa & Wellness Manager to lead our wellness operations, ensuring exceptional guest experiences while driving business performance and team engagement.A little taste of your day-to-day
  • Oversee the daily operations of the spa, fitness, and wellness facilities
  • Ensure delivery of high-quality treatments and services aligned with brand standards
  • Lead, train, and motivate the spa team to achieve service excellence
  • Develop and implement wellness programs, promotions, and revenue strategies
  • Monitor financial performance, including budgeting, forecasting, and cost control
  • Maintain hygiene, safety, and compliance with local regulations and IHG policies
  • Manage guest feedback and ensure prompt resolution of concerns
  • Collaborate with other departments to enhance overall guest experience
What do we need from you?
  • Bachelor’s degree in Hospitality Management, Business Administration, Wellness Management, or related field
  • Certification in Spa Management, Wellness Therapy, or Fitness (preferred)
  • Professional certifications in recognized wellness disciplines (e.g., massage therapy, aesthetics, or fitness training) are an advantage
  • Minimum 3–5 years of experience in spa or wellness management within a luxury hotel or resort
  • Proven track record in managing spa operations, revenue generation, and team leadership
  • Experience within an international hotel brand (preferably IHG or similar) is highly desirable
  • Strong leadership and team management skills
  • Excellent guest service and communication abilities
  • Business acumen with focus on revenue and profitability
  • Knowledge of wellness trends, spa treatments, and health programs
  • Ability to work in a fast-paced, multicultural environment
  • High attention to detail and commitment to quality standards

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