Reservation Agent
Alila Jabal Akhdar
- Muscat
- Permanent
- Full-time
- Promote the Hotel’s (and Alila Hotels generally) products and services
- Maintain a high level of product and service knowledge of the Resort.
- Opera and Reserve full operational Knowledge
- Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
- Process amendment to reservation such as extensions, early arrival & departure and etc
- Accept wait list reservations
- Manage “no show” reservations by investigation and follow up by same day
- Record special billing arrangements for groups and conventions.
- Update guest special request and preference in trance and special fields.
- Select and update correct profile on each reservation
- Update correct VIP code on each profile and ensure correct amenities code attached in the systems.
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Maintain knowledge of special rates/ offers/ promotions and train the teams.
- Prepare reports as requested (pick up report, etc.)
- Attend daily room controlling meeting.
- Attends to inquires, complaints and request regarding reservation.
- Ensure all reservation papers have been properly filed according to the established procedures
- Familiar with job description, policies and procedures and able to perform the duty whenever needed.
- Perform any other tasks been assigned by your supervisor & managers.