Specialist Key Accounts Operations
Delivery Hero
- Muscat
- Permanent
- Full-time
Talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers.Role SummaryWe are seeking a Specialist Vendor Operations - Key Accounts to join our dynamic team and contribute to our expanding endeavours. He/she will be accountable for the day-to-day activities and supporting the local Operations Manager & Key Account Managers in the execution of priorities and tasks for key accounts. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked If you possess leadership qualities and are seeking a fresh challenge, an opportunity awaits you within our international workplace.What's On Your Plate?Own key account onboarding processes including scanning inventory for catalogue creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hoursCoordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc)Actioning vendor changes i.e. opening hours, contact numbers, assortmentResponsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management & price updatesRegularly reviewing vendor's assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops managerGenerating performance reports supported with detailed data analysis to drive the right focus on key improvement areasRegularly visiting vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points and best practicesProvide operational oversight on vendors' performanceDaily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & pricesResponsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors complianceVendors' point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediatelyCollaborate with other VCs within the market and across the region for best practices and lessons learnedConsistently able to prioritise by focusing on high-impact/critical tasks and multi-taskAbility to react to local market issues with appropriate solutions and escalate to local Ops Manager, where necessaryCommunicating key trends, opportunities and issues effectively to local operations managers and key account managersWhat Did We Order?Strong vendor operational knowledgeAbility to document processes and guidelinesAbility to work with data and highlight key insightsAbility to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigateAbility to build relationships, motivate peers and manage upwards3+ years experience in an operational roleUnderstands grocery operationsAbility to build relationships, motivate peers and manage upwardsWho we areAs the region's leading local tech organization, we're proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide